Support

I need information on…

Payments
Shipping
Guarantee
Returns

Below is a list of our most common questions.

What is the best way to contact us?
Since we are a web-based company, the best way is always by email. Using email allows us to have a digital paper trail to keep track of contact and all of the information. However, we are aware that there is sometimes no better substitute for person to person conversation. Send us an email at support@myemfshield.com with your phone number and the best time to reach you and we will call you back.

Does My EMF Shield offer a warranty/guarantee?
Yes. We stand behind our product and want you to feel satisfied with your order. If you are not pleased with the product we sold to you, you may return the unused portion of your order within 30 days and get a refund for the original purchase price, less shipping, handling, and taxes. Please visit the returns page for further info.

Does My EMF Shield take phone orders?
Yes we do. Although our system is setup for online purchasing, which allows us to mainstream delivery and paperwork for you, we will take phone orders. Please note phone orders may add additional time in processing.  Call us at (530) 636-0560.

Why is my order marked “Awaiting Payment”?
This order status is automatically set when an order is first placed and payment has not been verified. This can happen when using PayPal. The order is simply waiting for us to verify the funds have been sent. Once verified, the status will be changed to paid and processed.

May I make a suggestion to My EMF Shield?
Please do!  We love hearing what our customers have to say.  Please send a message to support@myemfshield.com.

What type of shipping do you use & what is the time frame for delivery?
We ship via USPS and always send with delivery confirmation.  This ensures complete visibility and traceability of your order.  Orders ship within 2 business days and should arrive anywhere in the Continental U.S. in 2-6 business days from the day we ship it.

What is the price of international shipping?
Shipping costs vary from $14-$31 via USPS Express Global. We completely understand this is very costly for small orders and suggest combining orders with friends and family.  For the cost of shipping a single item,  we can ship a very large order.

Payments

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How do I complete my order?
My EMF Shield accepts Visa, MasterCard, Discover, American Express, and Debit Cards through PayPal. Credit cards can be used through PayPal without setting up a PayPal account.

PayPal
This is an easy way to make payments on the web. Rest assured that your information is safe with PayPal, the first company to offer a third-party payment gateway, currently a division of eBay.  If you do not already have an account, it takes less than 5 minutes to set one up, but credit cards can be used through PayPal without setting up a PayPal account..  Most websites are accepting PayPal as a form of payment now because it is safe and simple. You have several payment options with PayPal.  You can set it up to withdraw your funds for payment through a checking/savings account, credit card, or simply from money that has been sent to you by others.

IF you have any questions regarding payments, please contact us through our support email: support@myemfshield.com

Shipping

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U.S. & Canada
My EMF Shield is proud to offer shipping via USPS Priority Mail and.
PRIORITY: There is no tracking number provided and may take as long as 3-5 business days to arrive. Packages may be held longer by customs authorities.

International Shipping
My EMF Shield currently ships orders to qualifying countries via USPS Priority Mail.  This is the lowest priced shipping that we offer. There is no tracking number provided and it may take as long as 45 business days to arrive. Packages may be held longer by customs authorities.

How long will it take to get my order?
My EMF Shield normally picks, packs, and ships all orders within 2 business days from the time the order was placed. A business day is considered to be Monday through Friday, not including USPS holidays.

Expected Shipping Delivery Times
Continental U.S., including Alaska and Hawaii (street addresses only):  Expect your package in 3-6 business days.

International destinations (street addresses only):  Expect your package in 5-45 business days*
(*Because of the wide delivery window, we cannot accept a lost claim before 45 days of the shipment date.)

Due to United States sanctions, we cannot ship to the following countries: Cuba, Iran, Iraq, North Korea, Libya, and Sudan. We reserve the right to refuse the processing of any orders from countries that are known to be actively involved in credit card fraud.

* Note: My EMF Shield does not and will not collect duty and taxes on International orders. The appropriate duty and/or taxes must be paid by the customer directly to the delivery carrier at the time of delivery. My EMF Shield’s shipping charge does not include brokerage fees.  We will not change the value on Customs forms for any reason.

Guarantee & Returns

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My EMF Shield offers only the highest quality products. If you are not satisfied with your purchase, simply return the unused item in its original, unused condition (including all original packaging) within 30 days of your purchase for a full refund, buyer pays return shipping.  If an item is defective and you are within 30 days of the purchase date,  you may return the defective item for a full refund of the purchase price (less shipping, handling, and taxes) or request replacement of the products.  Buyer pays return shipping.   If you have any questions or concerns regarding your order, please send an email to support@myemfshield.com.

How to Return an Item
In the unlikely case you must return your order to us, please follow these steps:

1. Send us an email requesting a Return Authoization explaining the situation with your order and that you would like to make a return or exchange to support@myemfshield.com.   Please identify if you would like a refund or would like to make an exchange.  For exchanges, we will replace your item with the same product or an equivalent item of equal value, as dictated by available stock on hand.

2. Package the items in their original packaging, including any items that may have broken (mandatory). Include a copy of your original purchase receipt with the Return Authorization number written on it.  If you have misplaced your invoice, simply log in and access the purchase history section of Your Account on our site.

3. Check your Email for shipping instructions. Ship your order back to us as directed.

4.  Upon receipt of your return order, we will send you an email to notify you that your return has been processed and the proper account credited. You should expect the credit to your account within 7 business days after we have received your return.